Lotus Elan

Demon Tweeks

PostPost by: seniorchristo » Wed Jan 11, 2023 2:45 pm

I recently placed an order from Demon Tweeks but never received it. I did get suspicious notices from two non-descript shipping companies that asked for duty payments but I couldn't contact them and even Google had never heard of them. I have emailed Demon Tweeks customer support four times with no response. Has anyone had issues with this company? Thanks
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PostPost by: alanr » Wed Jan 11, 2023 3:51 pm

Well I have been dealing with Demon Tweeks for the last 25+years and have literally spent thousands with them over the years, mostly racing parts and products, and I have never had any problem at all with them at all. Any issues I have ever had they have always sorted them out without any problem at all.I have always found them very good in that respect.
I would suggest you try picking up the phone and actually talking to them instead of just sending emails.

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PostPost by: alan.barker » Wed Jan 11, 2023 4:49 pm

Can you tell us where you live, UK or France or Germany.
Also name of transporter, fedex, dhl or who.
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PostPost by: pharriso » Wed Jan 11, 2023 5:03 pm

alan.barker wrote:Can you tell us where you live, UK or France or Germany.
Also name of transporter, fedex, dhl or who.
Alan


Says Pennsylvania USA as his location...
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PostPost by: alan.barker » Wed Jan 11, 2023 7:10 pm

Hi Phil,
What transporter did he use, do you know please.
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PostPost by: pharriso » Wed Jan 11, 2023 8:01 pm

alan.barker wrote:Hi Phil,
What transporter did he use, do you know please.
Alan

Sorry, No idea…
One of the downsides of the mobile app is that it doesn’t display the user location (while the full version does…)
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PostPost by: h20hamelan » Wed Jan 11, 2023 8:08 pm

I would assume your CC provider knows where the payment went to, then the receiver of payment would know the tracking#
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PostPost by: alan.barker » Wed Jan 11, 2023 8:35 pm

Sometimes i get a demand from the transport/shipping company to pay customs before they will deliver. Maybe that's why the goods have not arrived. Nothing to do with the sender.
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PostPost by: englishmaninwales » Wed Jan 11, 2023 10:08 pm

seniorchristo wrote: I have emailed Demon Tweeks customer support four times with no response. Has anyone had issues with this company? Thanks


Sorry to hear about your experience. I’ve spent a reasonable amount of money at “Demon Thieves” over the last 20 years; generally ok, but my experience of their ‘Customer Services’ when thing go wrong is nothing other than appalling.


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PostPost by: seniorchristo » Wed Jan 11, 2023 11:26 pm

The package was sent Royal Air Mail but I don't have the tracking number and DT is not responding. I did get import duty requests from two separate companies which I assumed was for my DT order. The company names were "Express" and "Service Post". I could find no information on either company. When I tried to pay the fee the payment didn't go through but now I have some weird charges to my credit card. I have stopped payment and cancelled the card. I'll call Demon Tweeks tomorrow. Thanks for your help!
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PostPost by: rgh0 » Thu Jan 12, 2023 12:44 am

I get lots of dodgy test requests for payment of fees around shipments, probably one a week, that i ignore. At times they correspond to real shipments timing i am expecting and on a couple of occassions had actual sending company details in the text. I believe people who are handling the packages at various warehouses along its journey to Australia sell my Address details to scammers who link it to my phone number and then send fake requests for payment

You need a tracking number and only deal directly with the shipping company website and dont click on any unknown links from unknown companies

cheers
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PostPost by: 661 » Thu Jan 12, 2023 5:44 pm

I my experience ( a lot poorer for it) with DT, they are very reputable and I've even found the customer service department helpful.
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PostPost by: skyarch » Thu Jan 12, 2023 7:45 pm

Here's a link from Google:
https://www.demon-tweeks.com/us/

They've been in business almost forever! They go way back.
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PostPost by: seniorchristo » Thu Jan 12, 2023 10:46 pm

After a week of badgering, I finally heard from Demon Tweeks customer services. They provided me a link to Royal Air Mail package tracking. My package was mailed on December 30 and arrived at Flushing, NY on January 11. It is now going through customs. I guess I've become accustomed to receiving packages from SJ Sportscar in 3-4 days via DHL.
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PostPost by: gherlt » Fri Jan 13, 2023 6:42 am

pharriso wrote:
alan.barker wrote:Hi Phil,
What transporter did he use, do you know please.
Alan

Sorry, No idea…
One of the downsides of the mobile app is that it doesn’t display the user location (while the full version does…)

You need to put the phone on landscape, turn 90° ..
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