Lotus Elan

Sue Miller and good old fashioned service.

PostPost by: M.J.S » Fri Aug 03, 2018 10:42 am

I'm sorry if this is in the wrong section, admin please move if this is the case.

It's good to have something nice to say in this currently unpleasant world.

Sue Miller (Mick Miller Lotus) is perhaps just a pound or two more expensive than some, but recently I've purchased two larger batches of items as she has many things that others don't.

I fired off an email yesterday afternoon around two, hi Sue, need a rear windscreen rubber and vacuum T piece ASAP if you can?

Still no reply to my email this morning. That's odd I say, Sue usually responds quickly.

Five minutes ago the items turned up at my desk with a courier, sent on faith, not even paid for.

And that's what the extra pound or two is for.

Thanks Sue.
ZARDE the 130/5.
User avatar
M.J.S
Second Gear
Second Gear
 
Posts: 170
Joined: 21 May 2008
Location: Lancashire, UK.

PostPost by: englishmaninwales » Fri Aug 03, 2018 11:27 am

I recently had an item ?on approval? from Sue.

That doesn?t happen much these days.

Malcolm
1966 Elan S3 Coupe
1994 Caterham 7
englishmaninwales
Fourth Gear
Fourth Gear
 
Posts: 689
Joined: 26 Jul 2013
Location: Ruthin North Wales

PostPost by: RichC » Fri Aug 03, 2018 3:26 pm

Susan is magnificent 8)
User avatar
RichC
Fourth Gear
Fourth Gear
 
Posts: 855
Joined: 28 Apr 2009
Location: Tendring Essex

PostPost by: Mazzini » Fri Aug 03, 2018 4:16 pm

Couldn't agree more.
User avatar
Mazzini
Coveted Fifth Gear
Coveted Fifth Gear
 
Posts: 2452
Joined: 11 Dec 2010
Location: NE UK

PostPost by: elanfan1 » Fri Aug 03, 2018 6:55 pm

On a slightly darker note - there are some folk who have taken advantag3 of her generosity and still owe her payments for parts received. Despicable! They should be named and shamed.
Steve

Silence is Guildern; Duct Tape is Silver
User avatar
elanfan1
Coveted Fifth Gear
Coveted Fifth Gear
 
Posts: 2502
Joined: 13 Jan 2004
Location: Cardiff in Welsh Wales

PostPost by: M.J.S » Sat Aug 04, 2018 11:36 am

elanfan1 wrote:On a slightly darker note - there are some folk who have taken advantag3 of her generosity and still owe her payments for parts received. Despicable! They should be named and shamed.


If there is no issue with the parts, they're just taking the p***, then name them. I'm sure everyone on here would support such an action. :evil:
ZARDE the 130/5.
User avatar
M.J.S
Second Gear
Second Gear
 
Posts: 170
Joined: 21 May 2008
Location: Lancashire, UK.

PostPost by: HAIRY » Sat Aug 04, 2018 12:39 pm

Hear, hear.
HAIRY
Second Gear
Second Gear
 
Posts: 68
Joined: 14 Sep 2015
Location: Wales

PostPost by: vincereynard » Sat Aug 04, 2018 1:50 pm

elanfan1 wrote:On a slightly darker note - there are some folk who have taken advantag3 of her generosity and still owe her payments for parts received. Despicable! They should be named and shamed.


I totally agree Steve. Sue deserves far better than "used" by such wretches.
vincereynard
Coveted Fifth Gear
Coveted Fifth Gear
 
Posts: 1265
Joined: 12 Jan 2015
Location: amersham

PostPost by: Spyder fan » Sat Aug 04, 2018 3:54 pm

Susan is my favourite girl!


PS: my wife watched me type this..... her name is Susan!.........
Kindest regards

Alan Thomas
User avatar
Spyder fan
Coveted Fifth Gear
Coveted Fifth Gear
 
Posts: 2795
Joined: 11 Jun 2009
Location: Kent country & Sussex seaside UK

PostPost by: Pjr » Mon Aug 06, 2018 5:55 am

I?ve also had great service from Sue, including her sending me parts with an invoice to pay on receipt and extra bolts etc.

1st class service and a lovely person to deal with.

Phil
Pjr
First Gear
First Gear
 
Posts: 44
Joined: 04 Oct 2015
Location: Gloucestershire, UK

PostPost by: EEED » Tue Aug 07, 2018 5:42 pm

I agree 100%. Excellent service. I've just returned some parts that she sent me on a sale or return basis and this isn't the first occasion she's done this.

Paul
Paul

'66 S3
EEED
First Gear
First Gear
 
Posts: 27
Joined: 28 Mar 2011

PostPost by: tcsoar » Tue Aug 14, 2018 9:40 am

Only had an excellent service from Sue in the past. One thing not often mentioned here is her huge amount of knowledge for our cars and the extensive list of contacts for various specialist services that she has amassed over the years.

Chris
User avatar
tcsoar
Third Gear
Third Gear
 
Posts: 364
Joined: 01 May 2007
Location: UK Essex

PostPost by: persiflage » Thu Apr 07, 2022 9:38 am

Earlier this week I visited Sue to collect a new windscreen, followed by a mug of tea, biscuits and and general chit chat about Elans etc.
Don’t miss a chance to visit, the wealth of information and experience that Sue has will amaze you.

Thanks for the hospitality Sue and for holding on to my screen for a lot longer than expected.
persiflage
Second Gear
Second Gear
 
Posts: 187
Joined: 24 Jul 2005
Location: Surrey

PostPost by: TomR » Thu Apr 07, 2022 12:46 pm

Wow, I wish everyone - vendors and customers alike - were this trusting/trustworthy. Although the Lotus vendors in the US, especially RD and Dave Bean are very responsive and way better than less specialized vendors, and perhaps Ray would offer a cuppa if I showed up at his shop, I would never expect anyone to do this today. If I get back to the UK I'll have to visit Sue.

Tom
TomR
Second Gear
Second Gear
 
Posts: 126
Joined: 19 Sep 2003
Location: Vernon, CT US

PostPost by: alaric » Thu Apr 07, 2022 9:37 pm

Sue's great. Always a pleasure to talk to and helpful.

Sean.

p.s. She just sent me a little box of goodies including the 90 degree pipe that connects the fuel filler to the tank.
Last edited by alaric on Mon Apr 18, 2022 12:18 pm, edited 1 time in total.
alaric
Coveted Fifth Gear
Coveted Fifth Gear
 
Posts: 1039
Joined: 07 Apr 2005
Location: Dorset, UK
Next

Total Online:

Users browsing this forum: No registered users and 4 guests