Routen Chaplin Insuranse.
Posted: Fri Aug 21, 2020 5:51 pmRouten Chaplin Insurance.
Hello all .
I'm aware that a few people on here are insured via Routen Chaplin .
I got my renewal of £463 for a multi car policy , my 08 Ford Focus and my 1998 S1 Elise .Not bad I thought only gone up £20.00
I informed RC that I'd sold my S1 Elise ( Value 15K ) and had replaced it with a 04 S2 Elise 9 ( Value 15K ) and still had my 08 Focus .
I was then informed my insurance had increased to £1,189.00 .
When I asked why I was informed that it was ' new business ' ie the S2 Elise , that RC now did not insure ' Modern Classics'
Plus that if I wished to pursue the new vastly inflated price RC no longer offered no claims bonuses on modern classics ie the S2 Elise and that the 4 years I'd obtained via RC was now null and void hence the reason for the vast increase ie I was starting a fresh as though I'd never owned a an Elise.
Please also be aware that RC had some how documented my no claims bonus as 4 years on the Focus via the new policy offer when in fact I have and RC acknowledged that they have me documented as having over 20 years NCB.
RC now charge extra for legal cover plus other add on's such as extra costs when changing car details , change of car etc when previously there was a £25 one off payment which you could pay which meant you could make as many changes of car as you wished over the term of the annual cover.
Sadly all the above and more changes seem to have come about now Kim has left RC.
I was contacted again today by a member of the RC group who asked if I wished to take out the new and increased insurance proposal.
I was not rood or disrespectful as the person who rang me was just doing her job but I did inform her that I was disgusted by RC's new approach to extort vast amounts of money from loyal customers for reduced services.
Customers of RC be aware that your insurance premiums are about to go through the roof especially if its new business .
Come back Kim and show the owners of RC how to treat their loyal customers with some respect .
Hello all .
I'm aware that a few people on here are insured via Routen Chaplin .
I got my renewal of £463 for a multi car policy , my 08 Ford Focus and my 1998 S1 Elise .Not bad I thought only gone up £20.00
I informed RC that I'd sold my S1 Elise ( Value 15K ) and had replaced it with a 04 S2 Elise 9 ( Value 15K ) and still had my 08 Focus .
I was then informed my insurance had increased to £1,189.00 .
When I asked why I was informed that it was ' new business ' ie the S2 Elise , that RC now did not insure ' Modern Classics'
Plus that if I wished to pursue the new vastly inflated price RC no longer offered no claims bonuses on modern classics ie the S2 Elise and that the 4 years I'd obtained via RC was now null and void hence the reason for the vast increase ie I was starting a fresh as though I'd never owned a an Elise.
Please also be aware that RC had some how documented my no claims bonus as 4 years on the Focus via the new policy offer when in fact I have and RC acknowledged that they have me documented as having over 20 years NCB.
RC now charge extra for legal cover plus other add on's such as extra costs when changing car details , change of car etc when previously there was a £25 one off payment which you could pay which meant you could make as many changes of car as you wished over the term of the annual cover.
Sadly all the above and more changes seem to have come about now Kim has left RC.
I was contacted again today by a member of the RC group who asked if I wished to take out the new and increased insurance proposal.
I was not rood or disrespectful as the person who rang me was just doing her job but I did inform her that I was disgusted by RC's new approach to extort vast amounts of money from loyal customers for reduced services.
Customers of RC be aware that your insurance premiums are about to go through the roof especially if its new business .
Come back Kim and show the owners of RC how to treat their loyal customers with some respect .
