Windscreen Woes UK
Posted: Mon May 19, 2014 12:02 pm
Hi all,
I need my windscreen replacing on my Plus 2. I am insured via Peter James with KGM insurance.
Due to a mistake, KGM put me through to AA Windscreens as their "approved supplier"
I spoke to AA about the glass (top tinted blue) and the trim, including the corner pieces. This I did on 2nd May.
The chap was going to phone back to confirm that the glass and trim was in stock. He did this on the Tuesday, and confirmed they would be coming to fit the screen on the 9th May. I had a day off work and waited.
I then had a phone call around 11 am saying they were not coming because they had "lost" the glass.
OK, so I arrange for my wife to have a day off work and be in for the following Friday 16th May. I phoned on Tuesday and Thursday to confirm that they will be turning up on the Friday.
1pm Friday, my wife gets a call to say they are not turning up because they had "lost" the glass.
As you can imagine I am quite irritated, I have to cancel the MOT and arranged for them to come today. So I have another day off work and wait. I get a phone call at 11:30 today to say they are not coming because they have "lost" the glass.
I suppose after this rant I want to make you all aware of the total and utter incompetence of this bunch of cowboys. I want you all to be aware that if any of your insurers (for your daily driver or for the Lotus) say that they have AA Windscreens as their approved supplier you should avoid them.
This is not a reflection on Peter James, I have had very good service from them, it was a slight mistake with the insurer KGM putting me through to the AA. The approved supplier to KGM is National Windscreens!
I have now phoned National to get the car booked in.
Lets see what happens now!
Kind regards
Jeff 72+2
I need my windscreen replacing on my Plus 2. I am insured via Peter James with KGM insurance.
Due to a mistake, KGM put me through to AA Windscreens as their "approved supplier"
I spoke to AA about the glass (top tinted blue) and the trim, including the corner pieces. This I did on 2nd May.
The chap was going to phone back to confirm that the glass and trim was in stock. He did this on the Tuesday, and confirmed they would be coming to fit the screen on the 9th May. I had a day off work and waited.
I then had a phone call around 11 am saying they were not coming because they had "lost" the glass.
OK, so I arrange for my wife to have a day off work and be in for the following Friday 16th May. I phoned on Tuesday and Thursday to confirm that they will be turning up on the Friday.
1pm Friday, my wife gets a call to say they are not turning up because they had "lost" the glass.
As you can imagine I am quite irritated, I have to cancel the MOT and arranged for them to come today. So I have another day off work and wait. I get a phone call at 11:30 today to say they are not coming because they have "lost" the glass.
I suppose after this rant I want to make you all aware of the total and utter incompetence of this bunch of cowboys. I want you all to be aware that if any of your insurers (for your daily driver or for the Lotus) say that they have AA Windscreens as their approved supplier you should avoid them.
This is not a reflection on Peter James, I have had very good service from them, it was a slight mistake with the insurer KGM putting me through to the AA. The approved supplier to KGM is National Windscreens!
I have now phoned National to get the car booked in.
Lets see what happens now!
Kind regards
Jeff 72+2